Ruth’s NHS survey

13th July 2017

I have met many people from all over High Peak the last couple of Saturdays whilst running my survey of local health services.

The survey already shows a wide variety of experiences.  Everyone is very supportive of NHS staff who do a great job, often under very difficult circumstances.  Typical comments are:

“Nurses are overworked and underpaid – struggling to cope with number of patients on ward.”

“Staff in A&E doing fantastic job in very difficult circumstances – need more space and more staff.”

Even this early in the survey it is obvious there are huge concerns about our ambulance service.  One accident victim had to lie in the road for an hour while he waited for an ambulance which eventually came from Stoke.  In another case, the ambulance service refused to attend an elderly lady who fell and broke both the bones in her leg – she had to call out a doctor who took 2 hours to arrive, while she waited in agony.

Other patients have had to wait for 4 hours for an ambulance to arrive, even in an emergency.  One lady told me she had to deliver her neighbour’s baby herself as the ambulance didn’t arrive in time.

This level of service is not good enough.  North West Ambulance Service (NWAS), which provides ambulance cover for Glossopdale, was rated as ‘requires improvement’ in January’s Care Quality report. East Midlands Ambulance Service (EMAS) was similarly found to be ‘requires improvement’. It is clear from High Peak residents that the services are not up to the standard we need.

I will be continuing my Health Services survey in Glossop on Saturday but it is clear from the responses I’ve already received that the services too often have to rely on ambulances from other regions to cover High Peak.  They can obviously take much longer to arrive, even in an emergency.

I have asked to meet with EMAS to set out my concerns and will ask the same of NWAS.  If you would like to add your experience of our ambulance service – good or bad – please send an email to or write to me at House of Commons, London, SW1A 0AA to let me know.

If you would like to comment on our local health services, please complete the survey on my website at

I have been looking for a suitable office in the Buxton area and am currently advertising for a full-time office manager and part-time caseworker.

Details of the posts and application process are on my website. I would love to hear from local applicants if you would like to join my team in aiming to give the best possible service to the people of High Peak.

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